Customer commitment

Refund policy

Review the conditions below before submitting a service request. Payments and automated fulfillment are not yet available on this website.

When a refund may be eligible

• Duplicate payments or verified technical billing errors.
• Orders not started because of a verified system failure.
• A service confirmed as unavailable before delivery.

Non-refundable services

• Digital services that have been completed or delivered.
• Orders submitted with incorrect device or account details.
• Unauthorized device servicing or violations of service conditions.

Requesting a review

Keep your order reference and payment proof. Contact the support channel provided with your order when available. Approved refunds are returned through the original payment channel.

Before you order

Read the service details, confirm the correct IMEI or account information, and ensure you own the device or have authorization to service it.